2026-09-20 03:52:56: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=44; handshake=7548; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:2cfc22f2-8a73-495b-b12a-38001e57b30a[13][10]Error Number:-2,State:0,Class:11 2026-09-20 03:52:56: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-20 08:01:28: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=57; handshake=9983; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:da350727-14d4-45b2-8221-168b9eabef6b[13][10]Error Number:-2,State:0,Class:11 2026-09-20 08:01:28: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-20 08:01:53: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=44; handshake=9996; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:1085922f-b4c7-45ac-8a2e-e0d4ad6decf0[13][10]Error Number:-2,State:0,Class:11 2026-09-20 08:01:53: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-20 09:27:26: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=31; handshake=9989; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:9c40a92f-ee40-468d-bff9-4dccca2d1d4f[13][10]Error Number:-2,State:0,Class:11 2026-09-20 09:27:26: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-20 11:42:31: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=91; handshake=9956; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:5f323e2d-022a-4689-8501-8daa81122ede[13][10]Error Number:-2,State:0,Class:11 2026-09-20 11:42:31: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-20 11:43:21: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=70; handshake=9989; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:4da3873a-969e-4a4a-8412-a70897445fb4[13][10]Error Number:-2,State:0,Class:11 2026-09-20 11:43:21: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-20 11:44:47: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=39; handshake=10004; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:c9f385c4-acb6-4a31-8bd2-bd7fa3e21f7b[13][10]Error Number:-2,State:0,Class:11 2026-09-20 11:44:47: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-20 11:44:47: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-20 15:18:42: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=66; handshake=9983; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:e04f7e83-c134-4a6e-9a39-0cd4e11f7803[13][10]Error Number:-2,State:0,Class:11 2026-09-20 15:18:42: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-20 18:21:03: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=77; handshake=9948; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:24cb8916-cc6f-4424-8d52-cb2835d40c75[13][10]Error Number:-2,State:0,Class:11 2026-09-20 18:21:03: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-20 19:14:36: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=61; handshake=8537; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:42cceaed-4928-4bfb-9ccf-bb7a91ceae1f[13][10]Error Number:-2,State:0,Class:11 2026-09-20 19:14:36: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-20 19:14:48: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=36; handshake=10002; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:2fe8b5e7-4955-4918-ab7e-c327c71d08a5[13][10]Error Number:-2,State:0,Class:11 2026-09-20 19:14:48: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-20 19:28:50: System.InvalidOperationException: Timeout expired. The timeout period elapsed prior to obtaining a connection from the pool. This may have occurred because all pooled connections were in use and max pool size was reached.[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18 2026-09-20 19:28:50: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-20 19:29:03: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=47; handshake=7563; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:837c2651-6814-46b9-967a-012bf1233891[13][10]Error Number:-2,State:0,Class:11 2026-09-20 19:29:03: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-20 19:29:08: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=47; handshake=7563; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:837c2651-6814-46b9-967a-012bf1233891[13][10]Error Number:-2,State:0,Class:11 2026-09-20 19:29:08: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57