2026-09-21 06:12:13: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=45; handshake=8587; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:4873fa23-cfbb-4ff1-a970-e59a0e5d6c16[13][10]Error Number:-2,State:0,Class:11 2026-09-21 06:12:13: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 11:01:00: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=45; handshake=9990; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:527d7e72-afa5-4091-a881-06767534702a[13][10]Error Number:-2,State:0,Class:11 2026-09-21 11:01:00: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 11:01:00: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 11:01:19: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=36; handshake=9990; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:326c71ec-20c6-430d-9ced-3d9a64d6e9be[13][10]Error Number:-2,State:0,Class:11 2026-09-21 11:01:19: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 11:01:54: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=54; handshake=9968; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:8ed22bbf-10f1-485c-8f99-a663ded33370[13][10]Error Number:-2,State:0,Class:11 2026-09-21 11:01:54: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 11:01:57: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=54; handshake=9968; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:8ed22bbf-10f1-485c-8f99-a663ded33370[13][10]Error Number:-2,State:0,Class:11 2026-09-21 11:01:57: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 11:02:00: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=54; handshake=9968; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:8ed22bbf-10f1-485c-8f99-a663ded33370[13][10]Error Number:-2,State:0,Class:11 2026-09-21 11:02:00: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 11:02:14: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=54; handshake=9968; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:8ed22bbf-10f1-485c-8f99-a663ded33370[13][10]Error Number:-2,State:0,Class:11 2026-09-21 11:02:14: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 11:02:25: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=60; handshake=9997; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:cccd0594-8a04-4588-bbc2-b85e874666d5[13][10]Error Number:-2,State:0,Class:11 2026-09-21 11:02:25: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 11:02:32: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=60; handshake=9997; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:cccd0594-8a04-4588-bbc2-b85e874666d5[13][10]Error Number:-2,State:0,Class:11 2026-09-21 11:02:32: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 11:02:33: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=60; handshake=9997; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:cccd0594-8a04-4588-bbc2-b85e874666d5[13][10]Error Number:-2,State:0,Class:11 2026-09-21 11:02:33: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 11:02:34: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=60; handshake=9997; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:cccd0594-8a04-4588-bbc2-b85e874666d5[13][10]Error Number:-2,State:0,Class:11 2026-09-21 11:02:34: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 11:02:42: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=60; handshake=9997; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:cccd0594-8a04-4588-bbc2-b85e874666d5[13][10]Error Number:-2,State:0,Class:11 2026-09-21 11:02:42: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 11:03:22: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=34; handshake=10006; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:99df511e-6d10-458e-b3ec-e9d1624bd8c4[13][10]Error Number:-2,State:0,Class:11 2026-09-21 11:03:22: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 12:30:06: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=56; handshake=6329; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:9957f492-60c3-47e3-bc32-f53af6959c6a[13][10]Error Number:-2,State:0,Class:11 2026-09-21 12:30:06: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 12:30:06: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=56; handshake=6329; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:9957f492-60c3-47e3-bc32-f53af6959c6a[13][10]Error Number:-2,State:0,Class:11 2026-09-21 12:30:06: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 12:30:09: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=56; handshake=6329; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:9957f492-60c3-47e3-bc32-f53af6959c6a[13][10]Error Number:-2,State:0,Class:11 2026-09-21 12:30:09: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 12:30:10: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=56; handshake=6329; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:9957f492-60c3-47e3-bc32-f53af6959c6a[13][10]Error Number:-2,State:0,Class:11 2026-09-21 12:30:10: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 12:30:34: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=48; handshake=9985; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:2256ed59-e35f-4b34-b762-43bd8e920ba9[13][10]Error Number:-2,State:0,Class:11 2026-09-21 12:30:34: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=48; handshake=9985; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:2256ed59-e35f-4b34-b762-43bd8e920ba9[13][10]Error Number:-2,State:0,Class:11 2026-09-21 12:30:34: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 12:30:35: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=48; handshake=9985; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:2256ed59-e35f-4b34-b762-43bd8e920ba9[13][10]Error Number:-2,State:0,Class:11 2026-09-21 12:30:35: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 12:30:38: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=48; handshake=9985; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:2256ed59-e35f-4b34-b762-43bd8e920ba9[13][10]Error Number:-2,State:0,Class:11 2026-09-21 12:30:38: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 12:39:12: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=43; handshake=9997; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:1f34a982-a482-486a-9e16-8e7620440dd4[13][10]Error Number:-2,State:0,Class:11 2026-09-21 12:39:12: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 12:46:26: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=42; handshake=9973; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:1393435a-414a-47ac-b2af-07365ff51128[13][10]Error Number:-2,State:0,Class:11 2026-09-21 12:46:26: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 13:02:36: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=27; handshake=8590; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:159e0da9-4002-47ca-8b5b-209642ed7797[13][10]Error Number:-2,State:0,Class:11 2026-09-21 13:02:36: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 13:03:06: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=43; handshake=7543; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:fa134509-4dd8-47ca-ab73-88a3a03ebb3a[13][10]Error Number:-2,State:0,Class:11 2026-09-21 13:03:06: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 14:35:00: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=55; handshake=9977; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:b4c07d4e-9729-451f-8007-b976f8e3ab18[13][10]Error Number:-2,State:0,Class:11 2026-09-21 14:35:00: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 14:35:44: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=66; handshake=9972; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:18e9e321-8ca8-4505-a47d-243b3cda5a34[13][10]Error Number:-2,State:0,Class:11 2026-09-21 14:35:44: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 14:35:50: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=66; handshake=9972; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:18e9e321-8ca8-4505-a47d-243b3cda5a34[13][10]Error Number:-2,State:0,Class:11 2026-09-21 14:35:50: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 14:35:52: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=66; handshake=9972; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:18e9e321-8ca8-4505-a47d-243b3cda5a34[13][10]Error Number:-2,State:0,Class:11 2026-09-21 14:35:52: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 14:36:04: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=43; handshake=9981; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:0f08ef05-f76e-4a83-bc3e-a870e2cf6515[13][10]Error Number:-2,State:0,Class:11 2026-09-21 14:36:04: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 14:36:11: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=43; handshake=9981; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:0f08ef05-f76e-4a83-bc3e-a870e2cf6515[13][10]Error Number:-2,State:0,Class:11 2026-09-21 14:36:11: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 14:36:39: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=29; handshake=9996; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:49484fbf-d548-4325-8d60-27782f662026[13][10]Error Number:-2,State:0,Class:11 2026-09-21 14:36:40: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 14:36:56: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=29; handshake=9996; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:49484fbf-d548-4325-8d60-27782f662026[13][10]Error Number:-2,State:0,Class:11 2026-09-21 14:36:56: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 14:37:02: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=29; handshake=9996; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:49484fbf-d548-4325-8d60-27782f662026[13][10]Error Number:-2,State:0,Class:11 2026-09-21 14:37:02: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 14:55:06: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=29; handshake=7567; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:3f68ee1f-9196-49d2-a3ed-59bdbd0f5a3a[13][10]Error Number:-2,State:0,Class:11 2026-09-21 14:55:06: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 17:29:35: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=66; handshake=9969; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:5180edb2-a4c1-4f6d-a67c-e8a9b70fafd5[13][10]Error Number:-2,State:0,Class:11 2026-09-21 17:29:35: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 17:37:32: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=84; handshake=9995; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:53939f71-df4b-40d2-a2a7-0b94b15c98c3[13][10]Error Number:-2,State:0,Class:11 2026-09-21 17:37:32: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 17:37:53: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=42; handshake=9981; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:5abc3212-2ba6-469a-82a4-ecffef2456f3[13][10]Error Number:-2,State:0,Class:11 2026-09-21 17:37:53: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 17:38:01: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=42; handshake=9981; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:5abc3212-2ba6-469a-82a4-ecffef2456f3[13][10]Error Number:-2,State:0,Class:11 2026-09-21 17:38:01: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 17:38:04: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=42; handshake=9981; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:5abc3212-2ba6-469a-82a4-ecffef2456f3[13][10]Error Number:-2,State:0,Class:11 2026-09-21 17:38:04: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 17:38:44: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=44; handshake=9991; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:eff5ac9f-ec47-415f-ad18-fa3723a3d396[13][10]Error Number:-2,State:0,Class:11 2026-09-21 17:38:44: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 17:39:03: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=44; handshake=9991; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:eff5ac9f-ec47-415f-ad18-fa3723a3d396[13][10]Error Number:-2,State:0,Class:11 2026-09-21 17:39:03: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 17:39:21: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=44; handshake=9991; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:eff5ac9f-ec47-415f-ad18-fa3723a3d396[13][10]Error Number:-2,State:0,Class:11 2026-09-21 17:39:21: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 17:39:40: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=36; handshake=9984; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:4dcd3d09-e50e-4445-85d2-7a449f458070[13][10]Error Number:-2,State:0,Class:11 2026-09-21 17:39:40: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 17:40:05: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=36; handshake=9984; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:4dcd3d09-e50e-4445-85d2-7a449f458070[13][10]Error Number:-2,State:0,Class:11 2026-09-21 17:40:05: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 17:40:11: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=36; handshake=9984; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:4dcd3d09-e50e-4445-85d2-7a449f458070[13][10]Error Number:-2,State:0,Class:11 2026-09-21 17:40:11: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 17:40:12: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=36; handshake=9984; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:4dcd3d09-e50e-4445-85d2-7a449f458070[13][10]Error Number:-2,State:0,Class:11 2026-09-21 17:40:12: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 17:40:30: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=36; handshake=9984; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:4dcd3d09-e50e-4445-85d2-7a449f458070[13][10]Error Number:-2,State:0,Class:11 2026-09-21 17:40:30: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 17:40:59: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=42; handshake=9986; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:1da8e062-15cc-4618-9109-ca14553944a3[13][10]Error Number:-2,State:0,Class:11 2026-09-21 17:40:59: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 17:41:03: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=42; handshake=9986; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:1da8e062-15cc-4618-9109-ca14553944a3[13][10]Error Number:-2,State:0,Class:11 2026-09-21 17:41:03: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 17:41:15: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=42; handshake=9986; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:1da8e062-15cc-4618-9109-ca14553944a3[13][10]Error Number:-2,State:0,Class:11 2026-09-21 17:41:15: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 17:41:19: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=42; handshake=9986; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:1da8e062-15cc-4618-9109-ca14553944a3[13][10]Error Number:-2,State:0,Class:11 2026-09-21 17:41:19: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 17:41:21: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=42; handshake=9986; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:1da8e062-15cc-4618-9109-ca14553944a3[13][10]Error Number:-2,State:0,Class:11 2026-09-21 17:41:21: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 17:41:41: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=42; handshake=9986; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:1da8e062-15cc-4618-9109-ca14553944a3[13][10]Error Number:-2,State:0,Class:11 2026-09-21 17:41:41: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 17:55:52: System.InvalidOperationException: Timeout expired. The timeout period elapsed prior to obtaining a connection from the pool. This may have occurred because all pooled connections were in use and max pool size was reached.[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18 2026-09-21 17:55:52: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 17:55:54: System.InvalidOperationException: Timeout expired. The timeout period elapsed prior to obtaining a connection from the pool. This may have occurred because all pooled connections were in use and max pool size was reached.[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18 2026-09-21 17:55:54: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 17:55:57: System.InvalidOperationException: Timeout expired. The timeout period elapsed prior to obtaining a connection from the pool. This may have occurred because all pooled connections were in use and max pool size was reached.[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18 2026-09-21 17:55:57: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 18:02:26: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=24; handshake=7579; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:a6b5f7ea-5ed3-4c05-9b15-685317e605d2[13][10]Error Number:-2,State:0,Class:11 2026-09-21 18:02:26: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 18:02:26: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 18:05:32: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=28; handshake=9977; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:b8667fe4-87ab-4cb7-bc4e-f4baf71b2dc8[13][10]Error Number:-2,State:0,Class:11 2026-09-21 18:05:32: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 18:24:38: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=56; handshake=7571; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:56426aac-4748-470a-b545-5f2388955411[13][10]Error Number:-2,State:0,Class:11 2026-09-21 18:24:38: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 18:31:46: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=64; handshake=9953; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:38a7a330-506f-4941-9a20-e74422e29021[13][10]Error Number:-2,State:0,Class:11 2026-09-21 18:31:46: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 18:57:31: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=39; handshake=9974; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:0065f82a-36c5-4a36-a2db-6306f60b836d[13][10]Error Number:-2,State:0,Class:11 2026-09-21 18:57:31: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 19:04:44: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=70; handshake=9965; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:6fa56420-ee6b-4a8d-b20d-035148eb9419[13][10]Error Number:-2,State:0,Class:11 2026-09-21 19:04:45: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 19:04:45: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=70; handshake=9965; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:6fa56420-ee6b-4a8d-b20d-035148eb9419[13][10]Error Number:-2,State:0,Class:11 2026-09-21 19:04:45: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 19:10:51: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=52; handshake=9978; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:c944a23d-e78c-4124-9fa5-d517a143e934[13][10]Error Number:-2,State:0,Class:11 2026-09-21 19:10:51: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 19:11:36: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=54; handshake=9988; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:b2f6b354-314f-49ff-8a3f-2186343bf9c2[13][10]Error Number:-2,State:0,Class:11 2026-09-21 19:11:36: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 19:12:27: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=53; handshake=9984; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:b820c707-c4b4-4b4a-b2a1-fbf1f68ac1c1[13][10]Error Number:-2,State:0,Class:11 2026-09-21 19:12:27: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 19:12:33: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=53; handshake=9984; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:b820c707-c4b4-4b4a-b2a1-fbf1f68ac1c1[13][10]Error Number:-2,State:0,Class:11 2026-09-21 19:12:33: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 19:12:58: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=53; handshake=9984; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:b820c707-c4b4-4b4a-b2a1-fbf1f68ac1c1[13][10]Error Number:-2,State:0,Class:11 2026-09-21 19:12:58: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 19:13:03: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=53; handshake=9984; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:b820c707-c4b4-4b4a-b2a1-fbf1f68ac1c1[13][10]Error Number:-2,State:0,Class:11 2026-09-21 19:13:03: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 19:13:04: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=53; handshake=9984; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:b820c707-c4b4-4b4a-b2a1-fbf1f68ac1c1[13][10]Error Number:-2,State:0,Class:11 2026-09-21 19:13:04: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 19:13:59: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=28; handshake=9994; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:cc80f4f6-1636-4839-b29c-b898fbeb7a4e[13][10]Error Number:-2,State:0,Class:11 2026-09-21 19:13:59: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 19:22:04: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=73; handshake=9983; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:a815699d-6186-4e42-b7e8-dc683fee8137[13][10]Error Number:-2,State:0,Class:11 2026-09-21 19:22:04: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 19:31:12: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=42; handshake=9989; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:9cb35f5d-54ee-4fdc-a615-ca4e506114d1[13][10]Error Number:-2,State:0,Class:11 2026-09-21 19:31:12: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 19:31:12: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 19:34:08: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=37; handshake=9988; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:2531f250-330f-4459-ac02-221a09af50cb[13][10]Error Number:-2,State:0,Class:11 2026-09-21 19:34:08: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 19:42:09: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=64; handshake=9972; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:3666e94c-c723-423d-8e3f-b4e9217c1b38[13][10]Error Number:-2,State:0,Class:11 2026-09-21 19:42:09: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 19:44:45: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=22; handshake=9994; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:31c50879-9d80-4d2d-8938-d22ec0ff9805[13][10]Error Number:-2,State:0,Class:11 2026-09-21 19:44:45: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 19:44:47: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=22; handshake=9994; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:31c50879-9d80-4d2d-8938-d22ec0ff9805[13][10]Error Number:-2,State:0,Class:11 2026-09-21 19:44:47: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 20:25:28: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=48; handshake=9982; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:219c2c97-e6da-452f-9ee1-b110e9c3f12f[13][10]Error Number:-2,State:0,Class:11 2026-09-21 20:25:28: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 20:26:22: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=49; handshake=9991; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:ae35100f-95dd-4f7b-8045-44449a83a87f[13][10]Error Number:-2,State:0,Class:11 2026-09-21 20:26:22: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 20:26:52: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=112; handshake=9999; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:31d11c16-622d-4d88-9b60-81d29dc54e21[13][10]Error Number:-2,State:0,Class:11 2026-09-21 20:26:52: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 20:27:00: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=112; handshake=9999; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:31d11c16-622d-4d88-9b60-81d29dc54e21[13][10]Error Number:-2,State:0,Class:11 2026-09-21 20:27:00: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 20:27:02: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=112; handshake=9999; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:31d11c16-622d-4d88-9b60-81d29dc54e21[13][10]Error Number:-2,State:0,Class:11 2026-09-21 20:27:02: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 20:27:03: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=112; handshake=9999; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:31d11c16-622d-4d88-9b60-81d29dc54e21[13][10]Error Number:-2,State:0,Class:11 2026-09-21 20:27:03: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 20:27:06: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=112; handshake=9999; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:31d11c16-622d-4d88-9b60-81d29dc54e21[13][10]Error Number:-2,State:0,Class:11 2026-09-21 20:27:06: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 20:27:30: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=35; handshake=9990; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:087979cb-c1bf-4743-8e1e-2966b6827f97[13][10]Error Number:-2,State:0,Class:11 2026-09-21 20:27:30: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 20:27:35: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=35; handshake=9990; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:087979cb-c1bf-4743-8e1e-2966b6827f97[13][10]Error Number:-2,State:0,Class:11 2026-09-21 20:27:35: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 20:27:43: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=35; handshake=9990; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:087979cb-c1bf-4743-8e1e-2966b6827f97[13][10]Error Number:-2,State:0,Class:11 2026-09-21 20:27:43: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=35; handshake=9990; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:087979cb-c1bf-4743-8e1e-2966b6827f97[13][10]Error Number:-2,State:0,Class:11 2026-09-21 20:27:43: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 20:27:44: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=35; handshake=9990; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:087979cb-c1bf-4743-8e1e-2966b6827f97[13][10]Error Number:-2,State:0,Class:11 2026-09-21 20:27:44: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 20:27:50: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=35; handshake=9990; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:087979cb-c1bf-4743-8e1e-2966b6827f97[13][10]Error Number:-2,State:0,Class:11 2026-09-21 20:27:50: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 20:29:08: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=36; handshake=9988; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:a6d7ee78-956d-463b-8538-27cbe8302611[13][10]Error Number:-2,State:0,Class:11 2026-09-21 20:29:08: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 20:29:08: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=36; handshake=9988; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:a6d7ee78-956d-463b-8538-27cbe8302611[13][10]Error Number:-2,State:0,Class:11 2026-09-21 20:29:08: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 20:35:11: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=35; handshake=8570; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:ed38ae95-31a5-4098-a0a3-f6a0e6f88d4c[13][10]Error Number:-2,State:0,Class:11 2026-09-21 20:35:11: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 20:35:15: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=35; handshake=8570; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:ed38ae95-31a5-4098-a0a3-f6a0e6f88d4c[13][10]Error Number:-2,State:0,Class:11 2026-09-21 20:35:15: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 20:35:17: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=35; handshake=8570; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:ed38ae95-31a5-4098-a0a3-f6a0e6f88d4c[13][10]Error Number:-2,State:0,Class:11 2026-09-21 20:35:17: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 20:35:18: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=35; handshake=8570; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:ed38ae95-31a5-4098-a0a3-f6a0e6f88d4c[13][10]Error Number:-2,State:0,Class:11 2026-09-21 20:35:18: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 21:17:08: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=55; handshake=9979; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:381420fa-9612-4bf1-ab40-90f9a5247742[13][10]Error Number:-2,State:0,Class:11 2026-09-21 21:17:08: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-21 21:17:24: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=63; handshake=9993; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:b46866a5-9c22-4a18-814c-a446300523e9[13][10]Error Number:-2,State:0,Class:11 2026-09-21 21:17:24: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57