2026-09-28 03:46:46: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=44; handshake=9991; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:964152d2-e803-4450-9d5f-cbe9c3b05829[13][10]Error Number:-2,State:0,Class:11 2026-09-28 03:46:47: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 03:46:50: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=44; handshake=9991; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:964152d2-e803-4450-9d5f-cbe9c3b05829[13][10]Error Number:-2,State:0,Class:11 2026-09-28 03:46:50: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 18:16:29: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=40; handshake=9979; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:93a0c921-4203-4b41-adf2-08c9508a59cd[13][10]Error Number:-2,State:0,Class:11 2026-09-28 18:16:29: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 18:21:00: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=77; handshake=9989; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:21d2d681-26c6-445a-b2df-b3027a890add[13][10]Error Number:-2,State:0,Class:11 2026-09-28 18:21:00: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 18:24:20: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=50; handshake=9985; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:873b8bfa-a4fd-4b90-992d-b4d93266f5f5[13][10]Error Number:-2,State:0,Class:11 2026-09-28 18:24:20: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 18:29:24: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=61; handshake=9986; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:49e5557a-c0f6-4b96-a2bf-1f29c5c1b1cb[13][10]Error Number:-2,State:0,Class:11 2026-09-28 18:29:24: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 18:29:51: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=87; handshake=9964; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:665168ad-403b-4805-bb18-db87023c6459[13][10]Error Number:-2,State:0,Class:11 2026-09-28 18:29:51: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 18:29:51: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 18:29:54: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=87; handshake=9964; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:665168ad-403b-4805-bb18-db87023c6459[13][10]Error Number:-2,State:0,Class:11 2026-09-28 18:29:54: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 18:29:56: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=87; handshake=9964; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:665168ad-403b-4805-bb18-db87023c6459[13][10]Error Number:-2,State:0,Class:11 2026-09-28 18:29:56: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 18:30:59: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=75; handshake=9977; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:e39769ce-624f-4201-ad10-f40a543bc9f8[13][10]Error Number:-2,State:0,Class:11 2026-09-28 18:30:59: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 18:32:00: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=77; handshake=9989; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:cbf606c5-c357-40b2-a89b-f74a52725e36[13][10]Error Number:-2,State:0,Class:11 2026-09-28 18:32:00: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 18:34:33: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=32; handshake=9994; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:c55672c6-b581-4873-af18-db16e8813daa[13][10]Error Number:-2,State:0,Class:11 2026-09-28 18:34:33: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 18:46:58: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=61; handshake=9986; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:d8f65939-75df-4536-8237-5822434b409a[13][10]Error Number:-2,State:0,Class:11 2026-09-28 18:46:58: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 18:47:07: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=61; handshake=9986; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:d8f65939-75df-4536-8237-5822434b409a[13][10]Error Number:-2,State:0,Class:11 2026-09-28 18:47:07: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 18:47:27: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=61; handshake=9986; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:d8f65939-75df-4536-8237-5822434b409a[13][10]Error Number:-2,State:0,Class:11 2026-09-28 18:47:27: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 18:47:32: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=61; handshake=9986; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:d8f65939-75df-4536-8237-5822434b409a[13][10]Error Number:-2,State:0,Class:11 2026-09-28 18:47:32: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 18:49:52: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=50; handshake=9960; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:107656da-6337-4445-a2f9-5f37abfbf23c[13][10]Error Number:-2,State:0,Class:11 2026-09-28 18:49:52: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 18:50:46: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=50; handshake=9960; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:107656da-6337-4445-a2f9-5f37abfbf23c[13][10]Error Number:-2,State:0,Class:11 2026-09-28 18:50:46: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 18:51:16: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=74; handshake=9980; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:32d24cf8-22a9-424c-9189-1213e41ce6ee[13][10]Error Number:-2,State:0,Class:11 2026-09-28 18:51:17: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 18:51:17: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=74; handshake=9980; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:32d24cf8-22a9-424c-9189-1213e41ce6ee[13][10]Error Number:-2,State:0,Class:11 2026-09-28 18:51:17: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 18:51:53: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=74; handshake=9980; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:32d24cf8-22a9-424c-9189-1213e41ce6ee[13][10]Error Number:-2,State:0,Class:11 2026-09-28 18:51:53: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 18:52:43: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=75; handshake=9996; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:095d9c44-467e-43cb-9873-e592b898cf6f[13][10]Error Number:-2,State:0,Class:11 2026-09-28 18:52:43: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 18:52:47: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=75; handshake=9996; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:095d9c44-467e-43cb-9873-e592b898cf6f[13][10]Error Number:-2,State:0,Class:11 2026-09-28 18:52:47: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 18:54:28: System.Data.SqlClient.SqlException (0x80131904): A connection was successfully established with the server, but then an error occurred during the pre-login handshake. (provider: SSL Provider, error: 0 - The wait operation timed out.) ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:1bbadcb6-191e-4f4e-9a7b-bab0a0bdb3b4[13][10]Error Number:258,State:0,Class:20 2026-09-28 18:54:28: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 18:54:44: System.Data.SqlClient.SqlException (0x80131904): A connection was successfully established with the server, but then an error occurred during the pre-login handshake. (provider: SSL Provider, error: 0 - The wait operation timed out.) ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:1bbadcb6-191e-4f4e-9a7b-bab0a0bdb3b4[13][10]Error Number:258,State:0,Class:20 2026-09-28 18:54:44: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 18:57:42: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=39; handshake=9993; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:b7c2cf45-7110-4652-8b8a-2359063f7a27[13][10]Error Number:-2,State:0,Class:11 2026-09-28 18:57:42: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 18:57:42: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 18:57:49: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=39; handshake=9993; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:b7c2cf45-7110-4652-8b8a-2359063f7a27[13][10]Error Number:-2,State:0,Class:11 2026-09-28 18:57:49: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 18:58:25: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=39; handshake=9993; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:b7c2cf45-7110-4652-8b8a-2359063f7a27[13][10]Error Number:-2,State:0,Class:11 2026-09-28 18:58:25: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 18:59:38: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=63; handshake=9969; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:8e2c0f4b-c411-400f-a897-68fdfbda2a62[13][10]Error Number:-2,State:0,Class:11 2026-09-28 18:59:38: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 19:00:14: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=63; handshake=9969; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:8e2c0f4b-c411-400f-a897-68fdfbda2a62[13][10]Error Number:-2,State:0,Class:11 2026-09-28 19:00:14: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 19:00:50: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=112; handshake=9973; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:e797cca1-88f4-46d9-956f-bd10b8bb0332[13][10]Error Number:-2,State:0,Class:11 2026-09-28 19:00:50: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 19:00:53: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=112; handshake=9973; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:e797cca1-88f4-46d9-956f-bd10b8bb0332[13][10]Error Number:-2,State:0,Class:11 2026-09-28 19:00:53: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 19:00:53: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=112; handshake=9973; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:e797cca1-88f4-46d9-956f-bd10b8bb0332[13][10]Error Number:-2,State:0,Class:11 2026-09-28 19:00:53: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 19:00:54: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=112; handshake=9973; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:e797cca1-88f4-46d9-956f-bd10b8bb0332[13][10]Error Number:-2,State:0,Class:11 2026-09-28 19:00:54: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 19:01:00: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=112; handshake=9973; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:e797cca1-88f4-46d9-956f-bd10b8bb0332[13][10]Error Number:-2,State:0,Class:11 2026-09-28 19:01:00: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 19:01:31: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=112; handshake=9973; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:e797cca1-88f4-46d9-956f-bd10b8bb0332[13][10]Error Number:-2,State:0,Class:11 2026-09-28 19:01:31: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 19:02:12: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=26; handshake=9982; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:7dd40e85-b3a6-4449-9552-910d8e999d6e[13][10]Error Number:-2,State:0,Class:11 2026-09-28 19:02:12: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 19:02:35: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=26; handshake=9982; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:7dd40e85-b3a6-4449-9552-910d8e999d6e[13][10]Error Number:-2,State:0,Class:11 2026-09-28 19:02:35: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 19:09:17: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=22; handshake=10003; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:deb47a1c-1db6-460a-97cb-c18661fc7f25[13][10]Error Number:-2,State:0,Class:11 2026-09-28 19:09:17: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 19:10:09: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=22; handshake=10003; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:deb47a1c-1db6-460a-97cb-c18661fc7f25[13][10]Error Number:-2,State:0,Class:11 2026-09-28 19:10:09: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 19:10:12: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=22; handshake=10003; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:deb47a1c-1db6-460a-97cb-c18661fc7f25[13][10]Error Number:-2,State:0,Class:11 2026-09-28 19:10:12: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 19:15:01: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=34; handshake=9993; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:7b683282-c9f6-4947-994f-b9fedfa83b76[13][10]Error Number:-2,State:0,Class:11 2026-09-28 19:15:01: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 19:15:11: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=34; handshake=9993; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:7b683282-c9f6-4947-994f-b9fedfa83b76[13][10]Error Number:-2,State:0,Class:11 2026-09-28 19:15:11: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 19:17:32: System.InvalidOperationException: Timeout expired. The timeout period elapsed prior to obtaining a connection from the pool. This may have occurred because all pooled connections were in use and max pool size was reached.[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18 2026-09-28 19:17:32: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 19:35:21: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=30; handshake=9985; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:3d30970b-60f8-42c2-89b9-c60802d6a753[13][10]Error Number:-2,State:0,Class:11 2026-09-28 19:35:21: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 19:35:25: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=30; handshake=9985; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:3d30970b-60f8-42c2-89b9-c60802d6a753[13][10]Error Number:-2,State:0,Class:11 2026-09-28 19:35:25: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 19:35:25: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=30; handshake=9985; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:3d30970b-60f8-42c2-89b9-c60802d6a753[13][10]Error Number:-2,State:0,Class:11 2026-09-28 19:35:25: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 19:37:11: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=73; handshake=9979; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:51c39df4-5585-4a6a-b6df-e8e7f4b0620a[13][10]Error Number:-2,State:0,Class:11 2026-09-28 19:37:11: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 19:37:13: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=73; handshake=9979; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:51c39df4-5585-4a6a-b6df-e8e7f4b0620a[13][10]Error Number:-2,State:0,Class:11 2026-09-28 19:37:13: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 19:37:16: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=73; handshake=9979; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:51c39df4-5585-4a6a-b6df-e8e7f4b0620a[13][10]Error Number:-2,State:0,Class:11 2026-09-28 19:37:16: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 19:37:19: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=73; handshake=9979; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:51c39df4-5585-4a6a-b6df-e8e7f4b0620a[13][10]Error Number:-2,State:0,Class:11 2026-09-28 19:37:19: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 19:39:55: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=43; handshake=9990; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)[13][10] at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:d41878ce-16cb-4d7f-8748-0f9a3678f963[13][10]Error Number:-2,State:0,Class:11 2026-09-28 19:39:55: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57 2026-09-28 19:40:06: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=43; handshake=9990; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:d41878ce-16cb-4d7f-8748-0f9a3678f963[13][10]Error Number:-2,State:0,Class:11 2026-09-28 19:40:06: System.Data.SqlClient.SqlException (0x80131904): Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time. The duration spent while attempting to connect to this server was - [Pre-Login] initialization=43; handshake=9990; ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)[13][10] at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)[13][10] at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)[13][10] at System.Data.SqlClient.SqlConnection.Open()[13][10] at ICO.Data.Connection.Open(String connectionString) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 283[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password, Boolean encrypt, Boolean trustServerCertificate) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 265[13][10] at ICO.Data.Connection.Open(String server, String database, String user, String password) in D:\Git\innovaone\Framework\ICO.Data\Connection.vb:line 238[13][10] at ICO.WebService.Licensing.Shared.Utils.GetConnection() in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing.Shared\Utils.vb:line 18[13][10]ClientConnectionId:d41878ce-16cb-4d7f-8748-0f9a3678f963[13][10]Error Number:-2,State:0,Class:11 2026-09-28 19:40:06: System.NullReferenceException: Object reference not set to an instance of an object.[13][10] at ICO.WebService.Licensing.Service.GetDistributionGroupID(Connection connection, Int32 customerCode, String setupKey) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 241[13][10] at ICO.WebService.Licensing.Service.GetLatestVersion(Connection connection, String setupKey, Int32 customerCode) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 232[13][10] at ICO.WebService.Licensing.Service.CheckService(String setupKey, Int32 customerCode, String customerName, String pcName, String pcSerialNumber, String userName, String userVersion, Guid licenseChangeID, String& availableVersion, Boolean& appUpdate, Boolean& licenseUpdate, Boolean& appBlock, String& data, String applicationTitle, String comments) in D:\Git\innovaone\Framework\ICO.WebService.Licensing\ICO.WebService.Licensing\Service.svc.vb:line 57